The benefits of great customer service include increased customer satisfaction, loyalty and profit. This course will teach you how to drive outstanding customer service with the winning combination of knowledge, skills and attitude. Our aviation experts will equip you with what it takes to win, please and retain a customer.

Students in this department will:

• Explain the importance of delivering excellent customer service
• Understand customer service as an integral element in Business success
• Function effectively in a team
• Effective communication and customer contact techniques
• Identify the benefits of developing customer loyalty and strategies for building customer loyalty
• How to handle difficult or upset customers
• Relate job performance to workplace stress and recommend coping strategies

Entry Requirements

B.SC., B.A, HND, OND, SSCE, GCE, NECO, etc.
Students who are awaiting their results can also apply.

Duration

2-10 Months (Industrial Training Includes)

Mode of Lecture

Full and Part Time Classes are available for students to choose the one that suite them.

Fees

Application Form: ₦3,500
Tuition: ₦40,000
Course Materials: ₦12,000

Please note that you can pay by installment provided you finish paying before commencement of exams.

APPLY FOR TRAVEL AGENCY MANAGEMENT COURSE HERE

For further enquiries, please contact us.